Shipping policy

SHIPPING POLICY
Paste into: Settings → Policies → Shipping policy
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SHIPPING POLICY

We ship from a fulfilment partner located in the United States.
All orders are processed and shipped domestically within the US.

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SHIPPING DESTINATIONS
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At this time Alderveil ships within the United States only.
We do not currently offer international shipping.

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PROCESSING TIME
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Orders are typically processed within 1 business day. You will
receive a confirmation email with tracking details once your
order has shipped.

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SHIPPING TIMES
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Standard delivery: 2 business days after dispatch from our US
warehouse. Delivery times may vary based on your location and
external factors such as weather, public holidays and carrier
delays.

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SHIPPING COSTS
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Free shipping on all orders within the United States.

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TRACKING YOUR ORDER
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Once your order is dispatched you will receive an email with
tracking information. If you have not received tracking within
3 business days of ordering, please email us at
hello@alderveil.store.

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LOST OR DELAYED PACKAGES
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If your package is significantly delayed or appears lost in
transit, please contact us at hello@alderveil.store with your
order number. We will work with the carrier to resolve the
issue and arrange a replacement or refund where appropriate.

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INCORRECT SHIPPING ADDRESS
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It is the customer's responsibility to provide accurate shipping
information at checkout. Alderveil cannot be held responsible for
orders shipped to incorrect addresses provided by the customer.

If you need to update your address, contact us within 12 hours
of placing your order at hello@alderveil.store.

For any shipping questions please contact hello@alderveil.store
and we will respond within 24 hours.

— Alderveil
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